HNW office closed due to COVID-19 but services are being offered remotely

To Clients, Volunteers and Group Participants,

Hospice Northwest office closed due to COVID-19 but services are being offered remotely.

In light of growing concerns about the spread of the corona virus (COVID-19), Hospice Northwest is taking steps to ensure that the individuals we support, our volunteers, and our staff are at minimal risk. To this end, we have closed the office until further notice. However, our staff members are doing everything we can to continue to support our community. Although our office is physically closed, our staff and volunteers are still available to help anyone who may be grieving and those who are supporting the ill and the dying.

Hospice Northwest has postponed the Hike for Hospice until the fall of 2020. We have also postponed all of our bereavement support groups, volunteer support group meetings, and in-person volunteer training sessions.  Our face-to-face volunteer visiting program will also be halted until such time as social-distancing is no longer required.  Support for community clients will continue by phone whenever possible.  We are also brainstorming ideas on how to offer additional ‘virtual’ support and will provide further updates on that in the days to come. Our goals are to protect the individuals we support, our volunteers, and our staff, and to minimise the risk of transmission of COVID-19 in our community.

Hospice Northwest will continue to monitor the situation.  We will use information available from Thunder Bay District Health Unit, Hospice Palliative Care Ontario, the Ministry of Health, the Public Health Agency of Canada, and the World Health Organization to guide decisions.  Until further notice, Hospice Northwest staff will be working from home and will be available by phone and email during normal office hours, 9 am to 4:30 pm.

Ultimately the safety of our staff, clients and volunteers is our main concern. We apologise for any inconvenience this may cause.

If you need more information please email